FAQs for Shivmedical:



1:- can I order on www.shivemedical.com and Android App ?

You can order medicines by e-mail or place one directly on www.shivemedical.com or on App . And also you can place your order by calling us directly

2:- Delivery

We deliver medicines only in INDIA.

3:- Delivery Charges

Delivery is FREE for Orders ABOVE 500 Rupees and it will remain free for Raipur. Our Delivery charges will be nominal and will be intimated prior to the customer.

4:- Order by email

1) Make a list of all the medicines you'd like to order, upload the prescription

2) E-mail the list to us at shivemedical.com Please ensure that you provide your full mailing address including the pin code.

3) We'll call you back to confirm or will get back to you via mail on medicines we service to the given address. Once we confirm the same, the order will be processed.

4) If you have ordered prescription medicines, you need to scan the prescription and send it along with the e-mail. You can also upload a legible photograph if you are unable to scan it. Our service partners will not process your order without a prescription.

5) Our partners will then fulfill the order at the earliest.

5:- Service days and time You can order 24*7 through our website or App. We service order 6 days a week (Except Sunday). In case of any delay, our agent will inform you on a priority basis. You can contact us on: +91-6263521225 (between 10am and 7pm).

6:- What if I am not at home when the products are delivered? In case you are not at home, please nominate a neighbor or someone close by who can receive the order. Ensure that they have the payable amount.

7:- If my order does not get serviced?

We strive hard to service all our orders. We will schedule the orders at your convenient time. However, in case we cannot, we will refund the cost of the medicines as store credits to your WALLET Account.

8:- Payment options available

We currently take payments in CARD, CARD or BANK Transfer. Cash could be handed over at the time our service partner hands over the order to you.

9:- How can I edit or cancel my order?

This can only be done before the order has been shipped, i.e. you need to ensure you send us a mail at shivemedical.com with your order number or call us at +91-62623521225 for cancellation, before the mail with 'order shipped information' reaches you.

10:- About prescriptions

If you order a medicine that can only be prescribed by a qualified medical practitioner, then you need to have that prescription ready at the time of placing of order. You can either upload while placing the order if you have it ready or you can e-mail it later with your order ID to shivemedical.com

11:- Customer Care

Write to us at Info@shivmedical.com with your queries You can also call us at +91- 6263521225 (10am to 7pm 6 days a week (Except Sunday))

12:- Business development opportunities and partnerships

Please contact us at shivemedical.com Ensure that your subject line is 'Business Development' for faster reverts.

13:- Quality and authenticity of the medicine

We ensure that our partners procure the medicines directly from certified pharmacists and regulated manufacturers. Some of our partners are reputed manufacturers themselves. Rest assured, we ensure that you get only quality and authentic medicines that are well within the expiry date.

14:- How is my order processed?

Step 1: Customer uploads the prescription

Step 2: Pharmacist reviews and digitises the prescription along with a order cart

Step 3: Customer will select the required items along with quantity and selects the mode of payment as desired

Step 4: Our partner pharmacy will deliver the medicine at your doorstep depending upon the availability

Please note the value shown in the order confirmation screen is just an approximate value and you will know the actual price when it is invoiced in the pharmacy after you confirm the order. If the mode of payment is card/netbanking, then you will get an email with the invoice amount to be paid along after it is invoiced in the partner pharmacy. This step is to ensure we collect the exact amount after the invoice is finalised.

15:- How will I know the availability of the medicine?

Please note that price & stock of medicines change in real time. We are working with our partners to expose real time price & stock information.

16:- Why cant I confirm order as soon as I upload the prescription?

Pharmacists verify the prescription and digitise the same before you can confirm the order.

17:- Can I buy generic substitutes?

Yes, you can buy generic substitutes provided the doctor writes the generic name instead of brand name in the prescription

18:- Can I track my Order?

Yes sure. We update you at every stage with an email.

19:- Why does the medicine prices change?

Medicine prices vary by geographical location, batch no and often change on a day to day basis due to regulations and distributors. The process listed on our site act as guidance and help you understand if you are paying the right price for your medicines